Within 48 hours, a senior consultant is on site. They talk to staff, residents and relatives, audit the documentation, walk the service and listen. Every finding is triangulated against the CQC framework using Oxara's proprietary audit system. Nothing is assumed. Nothing is delegated.
On arrival.
- Cross-reference every account — staff, residents, relatives
- Audit care documentation against CQC requirements
- Identify governance failures and safeguarding risks
- Establish immediate leadership oversight
- Produce a prioritised action plan before leaving the site
Regulatory Objective
Regain control. Re-establish leadership. Withstand scrutiny.